Questions & Complaints

Cash Factory USA Customer Service

Thank you for your interest in contacting Cash Factory USA. Our goal is to provide you with the best customer service in the industry. Many of your questions may be answered in the FAQ section of our web site for fast answers to your important questions.

You may also contact us by email at: support@cashfactoryusa.com or call us at 855-374-5626. If you suspect you may have received a communication from a third-party entity fraudulently holding themselves out to be a representative of Cash Factory USA, please let us know by sending an email to fraud@cashfactoryusa.com.

We review each customer inquiry received through our customer support channels and do our best to respond to you in a timely manner.


Still need help?

Cash Factory USA welcomes the opportunity to address any complaints, concerns, or questions that you may have about our service or products. We believe that good customer service begins and ends with customer satisfaction. A satisfied customer is our best referral.

If you have a complaint, concern, or a general question, please feel free to contact us via Email: complaints@cashfactoryusa.com or call us Toll free at 855-374-5626.

If Cash Factory USA is unable to resolve your complaint or answer your question, feel free to contact the Community Financial Services Association of America’s (CFSA) Hotline at 888-572-9329 or email them at contact@cfsaa.com. This organization was established to promote laws and regulations that protect consumers, while preserving their access to credit options, and to support and encourage responsible industry practices. We are a proud member of this association. To find out more information about CFSA please go to www.cfsa.com.


California

Cash Factory USA is licensed and regulated by the Department of Business Oversight for the State of California, who can be contacted regarding any customer complaints and concerns, toll free at 866-ASK-CORP or 866-275-3677.


Nevada

You may contact the State of Nevada Financial Institutions Division regarding concerns or complaints about the service provider with whom you are dealing by calling 702-486-4120.


Texas

The Office of Consumer Credit Commissioner licenses and regulates non-depository lenders providing consumer loans to Texas residents. Consumer assistance help-line for complaints: 800-538-1579.


Utah

If a problem cannot be resolved by speaking with us and the nature of the complaint is something other than a high rate of interest or lack of funds to pay the loan, Utah residents may contact the Utah State of Department of Financial Institutions at 801-538-8830.