Frequently Asked Questions For Ohio Consumers

Q: What is an Installment Loan?

A: Under Ohio law, an installment loan is a multi-payment loan arranged with the assistance of Cash Factory USA as a licensed Credit Service Organization (“CSO”) and offered by an unaffiliated third-party lender. An installment loan allows you to repay the loan in scheduled equal payment amounts (the last payment may vary slightly). The number of installment payments that your loan is repayable in depends on the frequency of your income.


Q: How do I apply for an Installment Loan?

A: If you have never used Cash Factory USA as a CSO to obtain an installment loan, you must go to the Apply page and fill out our online application. After you press submit you will be notified within a few seconds if your application has been pre-approved. If you are a returning customer, visit here to take advantage of our quick application.


Q: What are the minimum requirements to apply for an online Installment Loan in the state of Ohio?

  • You must be at least 18 years old
  • You must be a US citizen or Permanent Resident
  • You must reside in Ohio
  • You must have an active bank account
  • You must have a regular source of income
  • You must have a valid contact number and an active email address

Please note that as a CSO in Ohio, Cash Factory USA does not work with lenders who offer credit products with rates that allow those lenders to lend to active members of the US Armed Forces and their dependents.


Q: When will the payments be due?

A: Generally, your installment loan payments will be scheduled to occur on each of your paydays. A payment schedule will be provided in the loan agreement.


Q: How much can I borrow online in Ohio?

A: In Ohio, Cash Factory USA will attempt to arrange an installment loan for you between $100 and $1,000 with an unaffiliated third-party lender. The approval amount is determined by the information provided on your application, and subject to the lender’s underwriting. Complete our online application form to find out if you qualify for an installment loan arranged by Cash Factory USA.


Q: When will I receive the funds for my Ohio Installment Loan?

A: If all information is received by 4:30 p.m. PST and can be verified, you will generally receive your money on the next business day. In some cases, same day funding may be available. Please ask one of friendly representatives.


Q: How will I know if I'm pre-approved?

A: Within seconds of submitting your application, you will receive a notice indicating if you have been pre-approved for a loan. If you do not receive this message, please contact us.


Q: How long is my Installment Loan term?

A: In Ohio, your loan term cannot exceed 180 days.


Q: Once paid off, when can I get another Ohio Installment Loan?

A: You may receive another installment loan once your existing installment loan is paid in full. If you borrow within three (3) business days or less from the date you paid off your installment loan with your lender, Cash Factory USA will ask you to prove that your previous installment loan was paid in full by providing us with a bank statement showing proof of a "non-pending" payment clearing your bank account.


Q: May I cancel my Installment Loan if I decide against it?

A: You may cancel or rescind your loan agreement with your lender without any penalty or obligation within three (3) business days after you have signed the lender’s loan agreement.


Q: What if I am late or don't pay my Installment Loan?

A: Late payment or non-payment of an installment loan could result in additional fees or collection actions or both. Cash Factory USA will work with you to establish payment arrangements. We are committed to collecting past due accounts in a professional, fair and lawful manner.


Q: How do I log in to my account if I'm a current customer?

A: To do this just click on Member Area at the top right corner of our website www.cashfactoryusa.com.


Q. Do you check my credit?

A: Yes, as part of underwriting, Cash Factory USA may run a credit check on behalf of the lenders, using specialized credit bureaus. No traditional credit bureaus are used and your credit scores will not be affected. No credit inquiry will show up on your credit history with those bureaus.


Q: How do I change my password?

A: If you have forgotten your password, you can request a password reset either by following the instructions on our website or by calling 1-855-562-6033 to request a password reset. If you can log into your account on Cash Factory USA’s website then you can change your password by logging in and then clicking on "Change Password."


Q: How do I change my bank information?

A: Please contact the Ohio Servicing department for our third-party lender for loans arranged by Cash Factory USA at 1-855-562-6033.


Q: Can I pay my Installment Loan off early?

A: Yes, you may pay your installment loan off early without any pre-payment penalty or fee.


Q: What is an Automated Clearing House (“ACH”) payment?

A: An ACH payment is an electronic debit from your bank account to make your payment of interest, principal or both on your installment loan. The Automated Clearing House is an electronic network for financial transactions in the United States.


Q: How much will my Installment Loan cost in Ohio?

A: Please click here for detailed fee schedule and APR


Q: Is Cash Factory USA a direct lender for Installment Loans in Ohio?

A: Cash Factory USA is licensed as a Credit Services Organization (“CSO”) by the Ohio Department of Financial Institutions, Department of Commerce.

As a CSO, Cash Factory USA will assist you in arranging a loan between you and an unaffiliated third party lender.


Q: Does Cash Factory USA abide by industry Best Practices?

A: Cash Factory USA is a member of the Community Financial Services Association of America (CFSA). Cash Factory USA actively supports laws, regulations and industry best practices that protect consumers and preserver access to credit.


Q: What is a Credit Services Organization (CSO)?

A: Cash Factory USA is licensed as a Credit Service Organization (“CSO”) in the State of Ohio. As a CSO, Cash Factory USA will not be your lender, instead Cash Factory USA will:

  • Arrange for you to receive a loan from an unaffiliated third-party lender
  • Assist you in preparing and completing the documents required by the lender in order to receive your loan
  • Guarantee your payment obligations to your lender

Q: What kind of license does Cash Factory USA have in Ohio?

A: In the state of Ohio, Cash Factory USA is a licensed Credit Services Organization (License No. CS.900228.000) but is not your lender. All loans in Ohio are made by unaffiliated third-party lenders. All applications and loans are subject to third party lender credit approval and lending guidelines. Cash Factory USA is licensed and examined by the State of Ohio - Department of Commerce - Division of Financial Institutions.

Ohio Credit Service Organization License

Ohio Financial Literacy Information Sheet


Q: Where are you located?

A: Cash Factory USA is located in Las Vegas, Nevada. 6965 S. Rainbow Blvd Suite 130 Las Vegas, NV 89118


Q: What are your business hours?

A: Call Center Hours of Operations:

  • Monday-Friday: 8AM to 10PM EST
  • Saturday: 8AM to 9PM EST
  • Sunday: 8AM to 9PM EST

Phone: 855-562-6033

Email: support@ohioservicing.com

Fax: 888-400-7552